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Customer Reviews: Average Rating:  Rating :  - Not impressed
I purchased an Invicta model #5102 in late September, and immediately registered the warranty and filed a service case. I've made a couple of attempts to track the case. Each time the Invicta website said the task was completed successfully, and I would receive information in my e-mail. Since day one, I have yet to see anything arrive in my inbox from Invicta.
I filed the service case because the chronograph doesn't work. It's not too clear from the "user manual" which second hand is part of the chronograph function. Apparently it's the large center hand, not the small counter at 9 o'clock. The large second hand and the small minute counting hand respond to the start, stop, and reset buttons. Fine, but the small hour counter at 6 o'clock appears to be part of the chronograph, but once started, it will not stop or reset. Then again, it may be functioning correctly. If you look at the picture of the watch on the main page you'll notice the large second hand and small minute hand appear to have been reset to zero, but the small second and hour hands have not.
The "user manual" isn't much help. It's in quotes because it doesn't really exist. There's a very generic booklet that doesn't apply as it covers the functions of watches with features the #5102 doesn't have. At least, the generic "corrective" mode on pages 26 and 27 doesn't work with the #5102, but I'm sure if I had one of the watches with the big day and date, or date day and month, I'd have a working watch. But I don't. For owners of the #5102, there's a separate half page insert for watches with the mechanical 1902 movement. Other than the intro "thank you" sentence and the warranty disclaimer about unauthorized repairs, here is the "users manual" in its entirety:
"Function: Chronograph, Hour/minute/second hand at center, 30minutes/round hand at 3H, 12hours/round hand at 6H, second hand at 9H, manual.
user manual: stem at position "1", winding. stem at position "2", adjusting time. Press "M" pushbutton, stopwatch. Press "N" pushbutton, restoration.
technical parameter: Frequency: 21600 times/hr. Instantaneous daily rate: -15--+35 s/d; Autonomy:37 hr, Jewel: 22 jewel."
Not much help, as you can see. Just like the website. Based on the comments about Invicta quality control and what I've experienced so far, I suspect their on-line customer "interface" may be a black hole by design. It may be a useful tool to cut down the amount of warranty work.
I used their on-line customer deflection tool in the past because I'm a restaurant owner who's in the process of opening a bar. I work odd hours, and so far I haven't managed to call when their office is open. But really I haven't had time to pursue this seriously. I've had far more pressing business issues taking priority.
If I had paid anything close to full retail, I'd be seriously angry. As it is, I'm just irritated and am leaning towards dropping the watch off at a good local jeweler for an estimate. At this point, I'm not so concerned about voiding the remaining months of Invicta's not-so-wonderful 12 month warranty. If I can get the watch repaired at a reasonable cost, I'll do it. If not, well, I rarely use a stopwatch to time anything over an hour anyway. I'll just let that out-of-control hour counter on the chronograph act as a reminder not to buy another Invicta.
By the way, I bought a Stuhrling Manchester dual time zone watch at the same time. It's dressier than the Invicta, and it works as advertised. I couldn't be happier with the Stuhrling and highly recommend it.
The Invicta on the other hand gets 2 stars, and I think I'm being generous at that. The watch tells time, comes in a nice box, and looks pretty good.
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